Retail Manager

Job Purpose

This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role is responsible for overseeing and managing the retail department of the thrift store and providing coaching, training, and mentorship of the retail team. Responsible for team performance as it relates to store metrics, goals, merchandising, cleanliness, and quality customer experience.

At YUGM we are committed to our mission of, “following Christ in helping people move from homelessness to wholeness,” so that every homeless person in Yakima County has the opportunity for permanent life transformation in Jesus Christ. Our mission is rooted in Christian values, and we believe by combining Love + Professionalism, we focus on achieving meaningful Outcomes that transform lives.

Relationships are at the heart of our work, guiding how we connect with our clients, our team, and our community.

To perform successfully in any role within our organization, employees are expected to exemplify YUGM’s Core Values of Love + Professionalism = Outcomes. These competencies are demonstrated in the following ways:

• Enhance Christ’s reputation through personal interactions with others.?
• Pursue God personally, relationally, emotionally, and intellectually.?
• Be present, authentic, and relationally available in all contexts.?
• Demonstrate genuine and sacrificial care for the wellbeing of others.???

• Be consistently punctual and present at work, meetings, and appointments.?
• Meet deadlines and fulfill commitments with thorough follow-through.?
• Proactively measure work to ensure continuous learning and improvement.?
• Communicate effectively, both orally and in writing.?

• Pursue constant growth, learning, and improvement.?
• Think creatively, strategically, and spiritually.?
• Be regularly sought after for input and value.?
• Maintain YUGM’s mission clarity and exemplify a Christ-like attitude under stress.

• Uphold and promote YUGM’s Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
• Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
• Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
• Support initiatives that foster a culture of services, compassion, and faith within the workplace.
• Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.

• Lead by example in “revealing Christ” to staff, volunteers, donors, and customers, consistently modeling YUGM’s mission, vision, and values.
• Promote a positive, encouraging, and professional work environment that fosters staff development and spiritual growth.
• Provide ongoing training, coaching, and support to all staff, building a unified team committed to excellence and service.
• Support the spiritual and relational culture of the team through practices such as morning huddles, shared prayer, and goal setting.

• Hire, train, coach, and terminate staff in accordance with YUGM policies. Complete all related paperwork accurately, including hiring forms, coaching documentation, termination records, and workers’ compensation reports.
• Supervise Assistant Managers and Leads, supporting their growth and helping resolve customer or transaction issues.
• Schedule staff to ensure adequate coverage and smooth store operations using Deputy software for weekly and daily schedules.
• Assign and oversee CJ (Community Jobs) workers and volunteers on the sales floor.
• Communicate all employee incidents, customer service problems, and general store operations to the Regional Retail Director or Director of Store Operations.
• Communicate regularly with store leadership to address employee performance, recognition, and concerns.

• Provide a joyful, Christ-honoring welcome to all customers, ensuring a positive shopping experience from entry to checkout.
• Establish and uphold customer…