Ramp & Customer Service Agent

Ramp & Customer Service Agent role at Horizon Air

Join to apply for the Ramp & Customer Service Agent role at Horizon Air.

Final date to receive applications: 1/15/2026 7:00 PM Pacific Time

Part‑time, Non‑Exempt, Regular hours.

• Assist guests with travel needs (answering inquiries, baggage, ticketing, checking‑in passengers, and boarding flights).
• Work outdoors in all types of weather while performing below‑wing functions (transporting baggage and cargo, aircraft marshaling, push‑backs, de‑icing).
• Perform aircraft grooming and security searches.
• Assist with boarding and gate duties, including announcing, processing standby, and upgrade requests.
• Process and secure guest luggage; file and maintain luggage claims.
• Load and offload luggage and cargo using conveyor belts.
• Perform other duties as assigned.

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Valid, unexpired driver’s license issued by a US state, territory, or DC.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to lift 50 pounds and to stand for long periods; ability to bend, stoop, squat, reach and grasp.
• Basic mathematics proficiency.
• Flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Possess USPS Mail Handling Certification or airport security clearance if required.
• English language communication.
• High school diploma or equivalent.
• Minimum age of 18 and authorized to work in the U.S.

• 1 year of customer service or community service experience.

• Competitive total rewards package including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Quarterly and annual bonus plans.
• Holiday and paid time off.
• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.

• Must obtain an Airport SIDA badge and maintain good standing.
• May be required to obtain USPS Mail Handling Certification.
• May need airport security clearance.
/ul>Equal Employment Opportunity Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:
Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
Ensure that employment decisions are based only on valid job requirements;
Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, tuition assistance and other programs are administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in filing a complaint, opposing any act or practice made unlawful, or participating in any investigation or compliance evaluation related to the administration of any federal, state or local law requiring equal opportunity.

Government

Contractor & DOT Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants areoffer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, PCP, amphetamines or metabolites prior to any offer or employment. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.

Final

date to receive applications

Apply by 7:00 PM Pacific Time on 1/15/2026.

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