Technical Support Analyst

3+ years of technical and application support experience, ideally in a "Jack of all Trades" capacity

Experience troubleshooting a variety of software applications

Experience partnering with Technicians to ensure conversion occurs successfully

Experience documenting issues within a ticketing system

• Retail industry experience, troubleshooting store technology or POS issues
• IT certifications such as the A+ or Net+ are desired

We are seeking IT Professionals who enjoy troubleshooting escalated Windows device issues. This project will be a mixture of technical troubleshooting, acting as a liaison to Technicians while they are converting a store to a new POS system and ensuring checklist items are complete. There will be several different groups involved in these store conversions so the selected individual must have excellent communication both verbally and through chats.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.