Clinical Support Specialist II

Clinical Support Specialist II

Join to apply for the Clinical Support Specialist II role at Emerge Recovery & Trade Initiative
.

Base pay range: $18.00/hr - $23.00/hr actual pay will be based on skills and experience.

Provide administrative support to the clinical services team.

• Perform general administrative functions: typing, copying, filing, and scanning.
• Perform general receptionist functions: greet/service clients and visitors, check‑in clients and verify/collect their information, notify clinicians when their clients have arrived, answer and transfer calls.
• Maintain a neat and organized reception area and ensure it is securely locked before leaving.
• Maintain the clinical schedule: set appointments, prevent conflicting appointments, and make daily appointment reminder calls.
• Maintain cancellation list and attempt to fill cancelled appointment slots.
• Distribute paperwork to clients, review forms for accuracy, and obtain signatures, as needed.
• Assist with billing functions: verify insurance through online and/or telephonic means, obtain insurance authorizations.
• Provide additional billing support as assigned by the supervisor (data entry, reports, claims processing, etc.).
• Provide support for the submission of prior authorizations and ensuring complete and timely submissions to payers.
• Maintain client records according to the organization’s policies and procedures.
• Maintain organization, Ohio MHAS, and CARF required training.
• Maintain license or registration appropriate to profession and at all times of employment maintain continuing education.
• Maintain strict confidentiality at all times.
• Other duties as assigned.

• Medical, Dental, Vision Coverage – Effective first day of the month following employment
• Short‑Term and Long‑Term Disability Paid by Employer
• Life Insurance – $25,000 paid by Employer
• 401(k) – Eligible after 3 months. 4% Employer Match with 100% vestment
• Paid Parental Leave
• HSA Contribution Match
• 3 weeks paid vacation, accrued per pay period
• 9 Paid Holidays and a Floating Holiday per year
• Pet Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance Options
• On‑Site Weight Room

Knowledge of: Customer service techniques/skills, safety rules and procedures, the organization’s policies and procedures, basic understanding of clinical office operations.

Abilities: Multitask and work independently with minimal supervision; communicate information clearly and effectively; stand, bend, stoop, sit, walk, reach above and below shoulder, repetitive use of hands to operate office equipment; sit and/or stand for extended periods of time.

Working Conditions: Standard office/clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).

• Experience in working with Microsoft Office products, including email.
• Experience with using and navigating Electronic Health Records (EHR) and other industry related types of applications.
• High School Diploma or Equivalent.
• Minimum two (2) years of experience working in a standard office/clinical office environment.
• Experience working in a mental health and/or addiction treatment agency is a plus.

Entry level

Full‑time

Research, Analyst, and Information Technology

Non‑profit Organizations

Emerge Recovery & Trade Initiative is an Equal Opportunity Employer.