Customer Success Specialist

The Customer Success Specialist will mentor and coach team members for success with meeting stated business and individual key performance indicators. Will work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base. Handles all customer requests for assistance via telephone, email, web, chat, or face to face interactions.

Resolve customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department.

You Worked Hard For

High school diploma or equivalent
2 years of customer service experience - required
2 years in telecommunications - preferred
2 years of leadership experience - preferred

We Offer a Competitive Compensation Package that Includes

Base hourly pay rate + uncapped commission
World class 401(k) - up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays