Human Resources Administrative Associate

Human Resources Administrative Associate

The Human Resources Administrative Associate is primarily responsible for providing comprehensive administrative support to the Chief Human Resources Officer (CHRO), while anticipating needs, thinking critically, offering solutions, maintaining a high level of confidentiality, and demonstrating a professional, courteous, and respectful presentation to Agency staff, members of the public (i.e., applicants, community members), vendor and legal partners, etc. Performs a variety of highly specialized, technical, and complex administrative and clerical duties in support of the CHRO while operating in a fast-paced environment.

Duties require the use of independent judgment, an understanding of and proper handling of confidential and sensitive information, and an understanding of office workflow system administration and human resources functions and procedures.

• Complete a broad variety of high-level administrative tasks that aides the CHRO including, but not limited to: maintaining the CHRO’s schedule; answering and transferring phone calls, screening when necessary; welcoming and directing visitors; retrieving information from records, email, minutes, and other related documents; coordinating and scheduling meetings and appointments; preparing agendas for the Office of Human Resources team meetings and other meetings regularly chaired by the CHRO, including the calendar and calendar reminders, records and distribution of minutes or other records thereafter within three (3) business days and assisting with follow-up actions;
  
  assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with Agency staff and outside parties; maintaining contact lists; making travel arrangements and reservations; completing expense and mileage reports; and maintaining office supplies.
• Manage a functional mail (electronic and paper) and phone message triage system for the CHRO. May conduct daily inbox or message reviews, ensuring that priority emails are answered, or messages are forwarded, as appropriate, or message rules and filters are set for deletion, etc. May coordinate the response to electronic and paper mail, both internal and external to the Agency. Delegate on behalf of the CHRO requests to appropriate Office of Human Resources’ and/or appropriate staff to formulate responses and/or complete assignments.
  
  Manage storage/retention system for email communication as outlined in the Library of Virginia standards. Manage CHRO phone calls and messages to ensure prompt reply and assist with follow-up actions as necessary. Ensure safekeeping of Agency historical and official Human Resources’ records.
• Perform office workflow system administration tasks. Receive, prepare, and store confidential information pertaining to the Agency and its employees. Organize and maintain an efficient filing system, both electronic and paper. Maintain files on all of the CHRO’s activities, team members, Agency staff, etc.
• Serves as communication liaison between the CHRO and internal and external publics. Efficiently and accurately prepare correspondence. This may include letters, presentations, proposals, and/or survey responses both internally and externally. Develop PowerPoint presentations and related presentation materials and graphics, produce reports (edited to appropriate format), and create statistical reports, as requested. Review and edit correspondence for consistency of message, professional style, presentation/format of content, continuity, completeness and accuracy of content, consistent application of Agency brand standards for correspondence, recruitment materials, informational materials, and all external communications, as approved by the CHRO.
  
  Assist the CHRO on content for the CHRO’s social media accounts, as related to the Agency and/or the Office of Human Resources, as well as on Agency accounts (e.g., Linked In, Facebook, Handshake).
• Assist in the development and review of the Office of Human Resources budget. With limited supervision, review at least monthly the…