Lead Retail Sales Associate

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike.

With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

At Cresco Labs, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.

The Sunnyside Lead Wellness Advisor will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best‑in‑class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations.

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Educate customers on product selection and various cannabis products’ effects.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and  customers.
• Perform cash handling, bag and receipt checks, and troubleshoot POS system.
• Maintain accurate records of all dispensary activities, inventory counts, security compliance, and sales floor organization.
• Assist managers with merchandising, store organization, and product displays.
• Onboard and train new Wellness Advisors, ensuring compliance with all policies and state/local laws.
• Escalate employee relations issues to management in a timely manner.
• Perform ad‑hoc store opening and closing procedures, registers preparation, and inventory reports.

• You are energetic, possess strong interpersonal skills and work well with others.
• You enjoy consulting customers, listening to their needs, and providing exceptional experience.
• You are resilient and agile, using challenges as opportunities to acquire or master skills.
• You inspire others – you are a leader who has a passion for supporting and teaching team members.
• You hold yourself to a high level of integrity and lead by example; in a highly regulated industry, we trust you to do the right thing.

• High School Diploma or equivalent.
• 1‑2 years of customer service experience; cannabis experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Understanding of cannabinoids and their interactions with the human body.
• Physical ability to lift, carry, and balance up to 50 lbs (100 lbs with assistance).

Cresco Labs offers a robust benefits package including medical, dental, vision, 401(k) match, FSA/HSA, LTD/STD, life insurance, AD&D, paid holidays, paid time off, discretionary bonuses, stock options, and employee discount program.

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.

Pay Range: $17 – $17 USD.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.