Client Service Director

Medical Billing Company is seeking a motivated and experienced candidate to join our team as a Client Service Director. This role is responsible for building strong, trusted relationships with assigned clients, ensuring client satisfaction, and supporting long‑term retention and growth. The Client Service Director serves as the primary liaison between clients and internal teams, proactively addressing needs, resolving issues, and driving positive outcomes.

MBMS is one of the largest privately held Radiology RCM companies in the country. MBMS sets itself apart from other billing companies by offering clients a dedicated team structure, a 100% referenceable existing client base and the two strongest performance guarantees in the industry.

• MBMS offers a robust benefits package that includes Health, Dental, and Vision Insurance, Safe Harbor 401K, Annual Paid Time Off and Holidays

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long‑term client relationships
• Work closely with other departments within the organization
• Proactively identify client needs, risks, and opportunities for improvement
• Coordinate with internal departments to ensure timely, accurate service delivery
• Monitor client performance metrics and service‑level expectations
• Address client concerns and escalations professionally and efficiently
• Support client onboarding, ongoing communication, and periodic reviews
• Contribute to process improvement initiatives that enhance client experience
• Maintain accurate documentation and reporting related to client activity

• Prior experience in client success, account management, customer service, or a related role
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines
• Problem‑solving mindset with a focus on solutions
• Proficiency with standard office and communication tools
• Healthcare, medical billing, or revenue cycle experience preferred (if applicable)
• Travel required

• Bachelor's degree preferred
• Five years healthcare industry experience
• Revenue Cycle Management (RCM) experience

MBMS, LLC is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state and local anti‑discrimination laws. MBMS, LLC will not engage in or tolerate unlawful discrimination (including any form of harassment) on account of a person's sex, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, genetic information or any other protected group or status.

This Policy applies to all of MBMS, LLC's officers, managers, supervisors, employees, and customers. All such individuals are both protected under and restricted by this Policy.