Front of House Manager
Listed on 2026-01-30
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Management
Event Manager / Planner
Promotions Training Planning Human Resources Arts & Entertainment
The F.M. Kirby Center for the Performing Arts is a nonprofit performing arts venue located in the heart of downtown Wilkes-Barre. The Kirby Center presents over 80 diverse events annually, including concerts, Broadway shows, comedy, film, and educational programming. With a mission to provide broad access to the arts and enrich the cultural life of the region, the Kirby Center serves nearly 100,000 patrons each year and has welcomed close to three million guests since opening in 1986.
As a cornerstone of the local arts community, the Kirby Center relies on philanthropic support to sustain its programming, outreach, and preservation efforts.
To train, manage, and supervise paid and volunteer staff and work hand-in-hand with director of operations to ensure professional, safe, and efficient operation of venue during stage, lobby, or film events.
PRIMARY RESPONSIBILITIES- Oversee venue operations & staff per established procedures.
- Help plan and organize lobby events.
- Supervise/coordinate catering requirements.
- Supervise artist/tour dressing room hospitality and catering needs.
- Manage head usher, head bartender, paid staff, and volunteers.
- Create volunteer incentives and annual appreciation dinner & awards program.
- Prepare required reports and paperwork in a timely manner.
- Assist with management of housekeeping staff to ensure venue’s appearance.
- Maintain supplies and inventories with timely ordering.
- Assist with late seating/ticketing issues as needed.
- Perform other duties as assigned.
- Scheduling of staff, bartenders and volunteers.
- Prepare bank/assign POS terminals/paperwork
- Conduct pre-opening theater walk-thru (punch list).
- Staff meetings and training.
- Artist merchandise settlement.
- Excellent organizational and people skills.
- Knowledge of Sky Tab POS System preferred.
- Retail, restaurant and/or bar management experience preferred.
- Experience with event planning.
- Computer experience with MS Office (Excel, Word, Outlook)
- Experience with crowd control and proper security practices.
- Willingness to work weekends and evenings as required.
- Proven track record in developing and maintaining customer service excellence.
Capacity to manage paid staff and volunteers. Discretion when interfacing with patrons.
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