IT Technician

The opportunity

Delaware North Parks and Resorts is hiring a seasonal IT Technician to join our team at Yellowstone General Stores, in Yellowstone National Park, Wyoming. You will be assisted by the Operation Lead to support daily technical operations  you are an IT Technician who enjoys troubleshooting, assisting with implementing computing technology associated with applications, data, communications, hardware, and networks, this could be the collaborative team for you.

$17.75 – $20.00 / hour

Information on our comprehensive benefits package can be found at

• Weekly pay
• Employee discounts – 30% off non-grocery items
• Flexible work schedules – you can expect to work 32-40 hours per week
• Low-cost access to Yellowstone National Park urgent care facilities ($8.12/ week)
• Free and low-cost recreational opportunities, including the Yellowstone Employee Recreation Program (YCERP), which offers sports, equipment rental, guided hikes, raft trips, educational seminars, and more!
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

Note:

Additional benefits, including insurance and vacation, are available for eligible year-round positions at other Delaware North properties

Looking for a job you love? Be part of a global team fortunate enough to live and work in Yellowstone National Park, our nation’s first National Park! With nearly 3500 square miles of park and 1000 miles of trails, you’ll never get bored. Each day inspires in special places like this.

• Dorm-style housing is available for $50/ week, including free laundry
• Full RV hookups range from $50 to $80/ week, including water, sewer, and electricity
• Meals provided at $75/ week (optional for RV residents)
• Endless adventure opportunities in Yellowstone include wildlife watching, cycling, camping, kayaking, horseback riding, swimming, and much more!
• Close access to Grand Teton National Park and historic western town Cody, Wyoming

• Provide maintenance and support for desktops, laptops, and end-user support for hardware and software systems
• Assist in implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user account and computer configurations for team members
• Actively prioritize and resolve issues and end-user help requests during normal business hours, as well as during events
• Record, track, and document successful and unsuccessful actions made through the help desk request problem-solving process

• Minimum 1 year of experience in a technical support role
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
• Team-oriented and able to prioritize job responsibilities
• Ability to work a flexible schedule, including nights, weekends, and holidays

• Days
• Evenings
• Holidays
• M-F
• Weekends