Yellowstone Information Technology - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our IT team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Information Tech, you will play a crucial role in maintaining, troubleshooting, and enhancing our technology systems. Join our team and ensure that our technological infrastructure supports our operations and the enjoyment of this natural wonder.

IT positions provide direct support for the applications and hardware used throughout the park, physical activity may be required when transporting supplies, equipment, or files to other locations within the park. While the job itself requires technical knowledge, you will also be interacting with other co-workers to support the department as well.

Position Type:
Seasonal

Season Dates:
April 21st - September 4th (Full season dates only)

Pay: $21.00/hr

Schedule:

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Accountable for day‑to‑day procedures related to the identification, prioritizing, and resolution of end user requests during assigned service desk or field shift.
• Work directly with the setup, installation, decommissioning, and troubleshooting of IT equipment such as PCs, point‑of‑sale terminals, printers, network switches, servers, telephones, and other peripherals, and ensure IT equipment is appropriately labeled and documented in the asset tracking tool.
• Install, maintain, and troubleshoot approved software on company computers.
• Assist the IT Telecom Infrastructure Technician with the installation, repair, and maintenance of all copper and fiber optic wire inside buildings and buried underground, as well as assist with the installation of new wall jacks and the repair of existing wall jacks.
• Assist with hardware maintenance on servers, network appliances, Telephone PBXs, and other IT infrastructure equipment.
• Assist with the monthly server patching process.
• Perform daily system or data center tasks as requested.

• Must possess 0‑2+ years of related IT experience
• Associate degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or Accounting

• Must possess a Valid US driver’s license with a clean driving record
• Must be at least 19 years of age or older
• Background in hospitality‑based IT systems.
• Prior experience with Payment Card Industry compliance requirements is preferred
• Analytical Skills – Demonstrate strong analytical skills to be able to troubleshoot problems, recognize chronic problems or patterns, and elevate as needed.
• Technical Skills – Employee must have working knowledge of various platforms including Microsoft Windows 10/11, Microsoft Windows Server 2016/2019/2022, Crowd Strike, Ivanti, Microsoft Exchange, Office 365, HYCU Backup, VMware ESXi,…