Support Technologist II

Computer Technology Support Specialist II

General Description: This position provides Tier 2 technical support to state agencies with minimal guidance. The specialist works on desktops, laptops, software, printers, wireless mobile devices and VoIP-enabled equipment, and collaborates with higher-level technicians on projects.

• Diagnose and resolve basic hardware and software issues on desktops, laptops, docks, and peripherals.
• Perform preventive maintenance, upgrades, patches and system configuration for operating systems and standard software.
• Install, upgrade, and maintain computer workstation hardware and associated software.
• Assist with server hardware support and manage user directory accounts.
• Lead special projects such as agency migrations, equipment replacements, and mass operating system upgrades.
• Escalate complex issues to higher-level technicians and track resolution.

• Bachelor’s degree in Computer Technology or related field.
• 0–1 year of progressive work experience as a Support Technologist I, or 3–4 years of experience in a similar role.
• Proficiency with imaging and deployment of systems.
• Experience with Service Now or equivalent ticketing system (preferred).
• Knowledge of Unified Endpoint Management systems and ITIL principles (preferred).
• Strong customer service skills and ability to work independently.
• Physical ability to assemble and disassemble computer equipment.

• Comprehensive health, dental, and vision insurance.
• Paid vacation, sick leave, FMLA, and 11 paid holidays.
• Retirement options including Pension and 457B plans.
• Flexible schedules and work‑life balance options.
• Training and professional development opportunities.
• Employee Assistance Program and Wellness Program.

Jennifer Erickson, , Jennifer.

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The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA. We reasonably accommodate qualified applicants with disabilities.