Retail Training Specialist - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

This role involves managing onboarding and universal training for new employees at Yellowstone, promoting the Legendary Hospitality Mission Statement. Key responsibilities include facilitating management classes, enhancing guest service training, and maintaining positive relationships with department managers. The position also requires tracking training metrics and ensuring accurate training records.

• Position Type:
  Seasonal
• Season Dates:
  Late March 2026 to Mid September 2026
• Pay: $21.00/hourly
• Schedule:
  
  Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
• Free on-site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Act as a key player in connecting employees with Yellowstone by managing the location universal training and onboarding process for all arriving staff and delivering a professional and enthusiastic welcome to Yellowstone, Xanterra, and their individual property. Incorporate Legendary Hospitality Mission Statement into training perspective.
• Facilitate management classes as needed to ensure the smooth onboarding of employees to YNP management programs.
• Drive exemplary guest service on property and perform all training and reporting duties related to line employee and supervisory guest service training.
• Establish positive working relationships with department managers; helping to create and maintain a sense of partnership in providing the best possible employee and guest experiences by connecting employees with the goal, the park, and each other.
• Regularly observe internal/external guest interactions to gauge employee engagement and adherence to Legendary Hospitality expectations.
• Perform all administrative functions to ensure employee training, scheduling, attendance, pay, and certification records are timely and accurate.
• Provide weekly metrics reports of learning transfer survey metrics and curriculum completion by employee to the Senior Training Specialist.
• Identify key indicators of learning transfer and track them throughout the season to identify areas of opportunity & success.
• Escalate concerns and opportunities for improvement voiced by class participants to property HR and Operational managers.
• Model Legendary Hospitality at all times when dealing with internal/external guests.
• Assist with orientation and universal training at other properties as needed.
• Update and track all learning activity in the LMS system.
• Adhere to all company and departmental policies and procedures.
• Continues to be an active learner.
• Other duties as assigned.

• Ability to teach, motivate and develop line staff and managers in seasonal hospitality…