Guest Experience Supervisor

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

• Assist in supervising Front Desk operations, ensuring service quality and guest satisfaction.
• Provide excellent service, anticipating and exceeding guest expectations at all times.
• Run shifts smoothly, ensuring all checklist items are completed and standards are met.
• Supervise and support Front Desk staff, making staffing adjustments to meet service levels.
• Assist in training new associates and cross‑training existing staff.
• Handle routine associate issues and communicate effectively with management.
• Conduct daily pre‑shift meetings and perform uniform inspections.
• Maintain knowledge of emergency procedures and ensure staff readiness.
• Oversee financial accuracy, including cash handling and compliance with credit policies.
• Promote teamwork, recognize associate successes, and foster a positive work environment.
• Perform other duties as assigned to enhance operations and guest experience.

• Strong organizational and communication skills.
• Flexibility and adaptability in a dynamic environment.
• A commitment to teamwork and a positive attitude.
• Job knowledge and experience in hospitality (previous supervisory experience preferred).
• Ability to work nights, weekends, and holidays as necessary.

• Day 1 medical, dental, and vision insurance for all seasonal and full‑time associates
• Vacation and Paid Time Off (PTO) with rollover for full‑time associates
• Unlimited referral bonuses
• 401(k) with company match after 1 month
• Ranch provided employee housing available at a subsidized rate
• 3 meals per day at no cost to the associate
• Numerous employee engagement activities that contribute to a positive work environment
• Getting to live in a beautiful location with access to hiking, mountain biking, and fishing on neighboring national forest land
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple opportunities for growth across our luxury ranch network