Dining Room Operations Trainer

Overview

Live. Work. Explore. as a part of our Food & Beverage team in Yellowstone National Park!

We operate 47 dining venues, including dining rooms, fast-casual, cafeterias, bars, employee facilities, delis and snack shops. It's high volume, fast-paced and fun! Almost half of the Yellowstone summer staff work for the Food and Beverage Operation! If you are interested in starting or enhancing your food and beverage career, the kitchen is a great place to start.

• The Dining Room Operations Trainer is a seasonal position based in the Mammoth Hot Springs area of Yellowstone National Park, Wyoming. This position is responsible for assisting in developing and implementing park wide training to Food and Beverage front-of-house staff in dining room operations around the park. In addition, the Dining Room Operations Trainer supports and mentors the Food and Beverage Restaurant Managers.
  
  This position reports directly to the Manager of Dining Room Operations.

Position Type:
Seasonal

Season Dates:
Early January - Mid October

Wage: $1, Bi-weekly

Schedule:

Typical schedule is 45+/- hours, 5 days/per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
• Free on-site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Perform all duties toward the goal of providing excellent guest service in an efficient manner.
• Assist in training and supporting Food and Beverage Managers, Dining Room Managers, Assistant F&B Managers, and Assistant Dining Room Managers on all aspects of the dining room operations.
• Assist in the development and implementation of the training programs for all front-of-the-house dining room positions in conjunction with the Manager of Food and Beverage Training, the Manager of Dining Room Operations, and the Assistant Director of Food and Beverage.
• Primary focus: training and providing onsite management coverage throughout the season as needed. Participates as a trainer during the seasonal opening process. Once properties open, the primary focus is providing onsite coverage as needed, while continuing to provide ongoing training as time allows.
• Support the teams in the field and provide onsite coverage in the absence of a Food & Beverage manager, Assistant Food & Beverage Manager or Dining Room Manager.
• Establish, communicate and follow-up on standards and expectations within each facility.
• React to fluctuations in food cost and payroll, emphasizing follow up on weekly schedules.
• Channel feedback and suggestions from dining room operations and your observations to the support office: menu selections, standards and training issues, staffing, and management suggestions.
• Work with IT, the Manager of Dining Room Operations, and the Assistant Director of Food and Beverage to ensure all items are correct and updated in the Point-of-Sale system.
• Maintain and project a professional demeanor and appearance at all times: interactions with employees and guests reacting to pressure situations, and off-duty interactions.
• Assist the teams in the field with inventory counting and inputting when needed.
• Work…