Business Service Center Advocate

TEKsystems is looking to hire several Banking CSRs – this is a fully onsite call center so please only apply if you are able to commit to this role.

If you are seriously interested, please send your resume directly to rsison @  – interviews are first come, first serve!

At the Business Service Center, our goal is customer delight. The BSC Service team is responsible for effectively supporting all aspects of the products assigned to Treasury Management, which includes Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination.

Essential Functions/Responsibilities:

• Respond to inquiries relating to bank products and services.
• Inquiries may come from business or Treasury Management clients of the bank or may be internal from Treasury Management Officers, Branch Staff, or other business partners.
• Remain current on products, services, policies and procedures for the department.
• Resolve issues with varying degrees of complexity through account research and utilization of support materials and resources.
• Escalate requests requiring additional knowledge or expertise as defined by department leadership.
• Accept incoming calls (call volume varies and may be high during peak times) from business clients and internal employees to answer questions, resolve issues, and educate on system capabilities while delivering exceptional customer service.
• Accept ownership of problem resolution from start to finish for issues presented by clients and internal employees alike.
• Perform additional support functions as assigned by leadership.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

• 1–3 years of Customer Service experience.
• Basic knowledge of Word & Excel.
• Basic Computer Skills.
• 1–3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree (preferred).

Knowledge and

Skills:

• Prior banking experience preferred.
• Prior clerical/data entry experience preferred.

Level of Complexity and Scope: Entry Level to Intermediate, with some routine tasks.

Degree of Independence and Decision‑Making: Must be self‑motivated and able to work independently.

Required

Supervisory Responsibilities:

This role has no supervisory responsibilities.

Physical Requirements: Occasionally lifts and carries up to 50 lbs. Occasionally stands and walks. Frequently sits.

Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

This is a Contract position based out of Wyoming, OH.

The pay range for this position is $18.00 – $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wyoming, OH.

This position is anticipated to close on Jan 14, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.