Front Desk Agent - Yellowstone National Park

Front Desk Agent - Yellowstone National Park

Join to apply for the Front Desk Agent role at Xanterra Travel Collection.

Live, work, and explore as part of our Lodging team in Yellowstone National Park! If you are enthusiastic about hospitality, people, and beautiful places, this is the role for you. As a Front Desk Agent, you will support the day‑to‑day operations that keep the park running smoothly.

Front Desk Agents are responsible for checking guests into hotel rooms, providing great customer service, and being subject‑matter experts on Yellowstone National Park.

• Position Type:
  Seasonal
• Season Dates:
  April 2026 - October 2026
• Pay: $/hour
• Schedule:
  
  Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone and proud stewards of the park.

• Employee housing (dormitory-style) and on‑site employee meals (cafeteria-style) provided at low cost
• Free on‑site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime

• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
• Document guest problems and/or complaints using correct forms and procedures.
• Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Offer Yellowstone Forever donation, environmental program, and open account cards to guests during the check‑in process.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Other duties as assigned by Front Desk Manager.

• Human relations skills. Must be a 'people-person' who thrives on public contact.
• Previous management or supervisory experience.
• Knowledge of computer programs such as Microsoft Outlook.
• Communication, sales, cash handling, and computer skills required.

• Lifting/carrying up to 30 lbs.
• Making beds, bending, kneeling, stretching as needed.
• Standing for long periods of time and walking up and down stairs as well as outdoors.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.