Office Support Specialist

General Description

This position plays a key role in supporting daily operations and delivering excellent customer service. The role performs a variety of administrative and program support duties, maintains records and data systems, and helps ensure processes run smoothly and accurately. This position serves as a helpful resource for customers and staff by explaining procedures, assisting with documents, and connecting individuals with appropriate services.

The ideal candidate enjoys working with people, solving problems, and supporting a fast‑paced office that serves a diverse community.

Open Until Filled

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement – pension and 457B plans that help you build a secure future
• Flexible schedules and work‑life balance options
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Detailed information is available on the State of Wyoming website.

• Performs a wide variety of moderate to complex program and operational support duties.
• Applies knowledge of programmatic and administrative requirements.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
• Provides customer service to customers, clients, and staff, acting as a resource and explaining rules and procedures.
• Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
• Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Involves some processing/interpreting of legal documents.
• Performs specialized tasks and coordinates general office functions such as administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, including office machine maintenance, supplies, and reports, and provides training to staff in some of these areas.
• Instructs customers in the use of State, Agency, and related websites to ensure a positive customer experience.
• Assists customers in the use of basic MS Office tools to complete job applications, resumes, or other job‑related materials.
• Ability to work with a diverse clientele population.

Preferences:

• Customer service experience and strong communication skills.
• Microsoft Word and Excel experience.

• Knowledge of customer service techniques such as de‑escalation, product demonstration, teaching product features, and coaching.
• Advanced knowledge of multiple computer software and internet utilities, including Microsoft Excel and Gmail.
• Strong customer service skills.
• Knowledge of Human and Social Services.
• Proficiency in grammar and punctuation.
• Teamwork and adaptability to diverse personalities.
• Ability to build rapport with a variety of clients.
• Creative problem‑solving skills.

Education & Experience Substitution
: 2–4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II.

Associate's Degree (typically in Business) OR 0–1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II.

• Some travel is required.

• FLSA:
  Non‑Exempt
• The Wyoming Department of Workforce Services (DWS) uses E‑Verify to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E‑Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days of their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave…