Office Support Specialist

General Description

Under general supervision, provides quality customer service and serves as the first point of contact for the agency. Greets and directs a high volume of phone calls, visitors, delivery persons, and the general public. Performs administrative duties for internal and external customers. Responsible for assisting customers with job search‑related activities.

• Performs a wide variety of moderate to complex program and operational support duties.
• Applies knowledge of programmatic and administrative requirements.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluates information for accuracy.
• Provides customer service to customers, clients, and staff. Acts as a resource and explains rules and procedures to co‑workers, customers, and/or clients.
• Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
• Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Involves some processing/interpreting of legal documents.
• Performs specialized tasks and coordinates general office functions such as administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, including office machine maintenance, supplies, and reports, and provides training to staff in some of these areas.
• Instructs customers in the use of State, Agency, and related websites to ensure a positive customer experience.
• Assists customers in the use of basic MS Office tools to complete job applications, resumes, or other job‑related materials.
• Ability to work with a diverse clientele population.

Preference may be given to those with customer service experience and communication experience. Preference may be given to those with Microsoft Word and Excel experience.

• Knowledge of customer service techniques such as, but not limited to, de‑escalation, product demonstration, teaching product features and functions, and coaching.
• Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail.
• Knowledge of techniques for providing a high level of customer service.
• Knowledge in Human and Social Services.
• Skills in proper grammar and punctuation.
• Skills in teamwork and adapting to personalities.
• Ability to build rapport with a variety of clients.
• Ability to problem‑solve with creative solutions.

• Associate's Degree (typically in Business)

• 0–1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
• OR 2–4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

None

• Some travel is required.

• FLSA:
  Non‑Exempt
• The Wyoming Department of Workforce Services (DWS) uses E‑Verify, an Internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E‑Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.
• For Veteran preference consideration, supporting documentation must accompany your application.

Position open until filled.

Human Resource Contact: 307‑473‑3270

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement – Pension and 457B plans that help you build a secure future
• Flexible schedules and…