Field Service Support Technician

The
** Field Service Support Technician
** is responsible for hardware health analysis across the enterprise PC and Mac environments for North America. While primarily focused on supporting the Sales team’s hardware needs and 3-year refresh cycle, this role monitors hardware integrity and lifecycle trends for the entire organization to ensure peak equipment performance and minimize field service disruptions across all regions.
**** Sales Device Liaison :
**** Acts as the primary IT partner for the Sales team, driving their 3-year device lifecycle and ensuring hardware standards meet specific field requirements.
* Provides on-call and weekend support as needed
* Supports remote users via available communication channels
* Additional duties and responsibilities as assigned
**** Technical

Infrastructure:
**** Must be able to provide
** Network and Server support**; maintains knowledge of current trends and developments in the field.
**** Systems & Tools:
**** Proficiency in
** Tanium, Jamf**, and
** Service Now** (Ticketing and Asset Management modules) specifically for hardware health monitoring and lifecycle reporting.

Must possess innovation, creativity, and strong problem-solving skills. Excellent organizational, written, and verbal communication skills are required.
***
* Soft Skills:

***
* **** Execution:
**** Demonstrated time management skills with the ability to manage multiple projects simultaneously.

Ability to lift up to 50 lbs and perform physical installations (cabling/hardware) in warehouse or office environments.
***
* Physical Requirements:

**** 3+ years in PC/Mac support, hardware troubleshooting, or field service.
***
* Minimum Experience:

**** For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated food service business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.
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