Patient Registration Representative - Patient Access * Nights

General Summary

Under the direction of the Manager – Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and/or their representatives to ensure prompt financial reimbursement.

• Requisition #: req
  11612
• Shift: Nights
• FTE status: 1
• On-call:
  Yes
• Weekends:
  Yes

• High School diploma, GED, or equivalent.
• College education of 1-2 years, preferred.
• Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.
• Previous experience utilizing medical terminology preferred.
• ICD-10 and/or CPT-4 coding, preferred.
• Certified Healthcare Associate Certification (CHAA), preferred.

• Welcome and greet all patients and visitors utilizing AIDET, in person and/or over the phone.
• Ensure accurate demographic and insurance information is obtained from the patient and/or their representative.
• Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).
• Complete Epic WQs daily.
• Collaborate with all departments to ensure applicable protocols and processes are followed.
• Schedule walk-in testing for patients, when applicable.
• Collect patient co-pays, deductibles and any outstanding balances.
• Responsible for daily cash reconciliation and balancing of cash drawer.
• Required to work on-call and holiday schedules.
• Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.
• Performs other duties as assigned. These may include but are not limited to:
  Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.