Regional Service Manager - MidWest

Vision RT is a fast-growing Med Tech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.

Vision RT’s SGRT solutions are in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.

The company is recognised as one of Britain’s fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence.

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With around 300 employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organisation in which to work.

The Regional Service Manager is responsible for leading and overseeing Field Service operations within the assigned region. This role provides direct leadership, coaching, and performance management to the Field Service team and serves as the primary escalation point for complex customer and operational issues. This position reports to the National Service Manager.

The role partners closely with Sales, Clinical Applications, Scheduling, and Product teams to ensure customers receive a high‑quality, consistent service experience across all touchpoints. In addition, the Regional Service Manager drives continuous improvement initiatives, supports change management, and ensures all service activities are executed in accordance with Vision RT policies, procedures, and quality standards.

This role requires a balance of strong people leadership, technical understanding, operational discipline, and customer‑focused decision‑making.

• Lead day‑to‑day Field Service operations within the assigned region, providing ongoing performance management, coaching, and mentoring to the Field Service team.
• Ensure all service activities are documented accurately and consistently in accordance with Vision RT policies, procedures, and service metrics.
• Lead local change initiatives by coaching and training the team on new procedures, tools, and policies.
• Actively participate in leadership strategy discussions, providing employee‑ and customer‑focused input and solutions.
• Partner with the Regional Scheduling Coordinator to ensure effective planning and execution of installations, upgrades, surveys, and break‑fix activities, with a focus on achieving the “perfect install.”
• Optimize engineer utilization through effective planning, prioritization, and allocation of resources.
• Proactively communicate with customers and internal stakeholders, including Sales and Clinical Applications, to manage expectations and resolve issues.
• Oversee large or complex projects involving multiple vendors, attending on site as required to ensure successful delivery.
• Build strong working relationships with engineers, third‑party vendors, and subcontractors to support efficient service delivery.
• Oversee helpdesk operations, including ticket assignment, prioritization, escalation, accuracy, and timely closure.
• Ensure completion of all required administrative tasks and maintain accountability for regional service KPIs and metrics.
• Manage regional service coverage, including daily phone support, scheduled service capacity, and contingency planning.
• Perform additional service‑related duties and projects as assigned by management.
• Operate in full compliance with Vision RT’s Quality Management System.

• Bachelor of Science in Information Technology, Cybersecurity, or a related technical discipline preferred;…