Pooled - Help Desk Student Technician

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Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

At the University of Wyoming, we are committed to creating a supportive and enriching workplace.

Help Desk Student Technician

The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands‑on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university’s technology services.

• Technical Support:
  Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
• Issue Resolution:
  Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
• Ticket Management:
  Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and elevate issues to senior technicians or specialists as needed.
• User
  
  Education:
  
  Assist users in understanding and utilizing university software, applications, and IT resources effectively.
• System Maintenance:
  Assist with routine IT tasks, such as software installations, and updates.
• Customer Service:
  Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
• Team
  
  Collaboration:
  
  Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

Technical Skills, Communication Skills, Initiative and problem solving, Customer Service

This position provides vital support to campus customers and requires the successful candidate to be available to work on campus.

• Technical Support:
  Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
• Issue Resolution:
  Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
• Ticket Management:
  Log, track, and update support tickets in the university’s IT service management system. Ensure timely resolution and elevate issues to senior technicians or specialists as needed.
• User
  
  Education:
  
  Assist users in understanding and utilizing university software, applications, and IT resources effectively.
• System Maintenance:
  Assist with routine IT tasks, such as software installations, and updates.
• Customer Service:
  Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
• Team
  
  Collaboration:
  
  Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.

• Experience with IT help desk or customer service roles.
• Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).

• Training:
  On-the-job training will be provided. New hires will be expected to learn and familiarise themselves with the university’s IT environment and support processes.
• Opportunity for Growth:
  This position offers potential opportunities for advancement within the IT department based on performance and experience.

Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work‑related references.

* Due to a current system limitation, you may only be prompted to upload your resume/CV and a Cover Letter. To ensure your application is complete, we recommend…