Conference Services Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five‑Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and on‑site amenities.

• Reporting directly to the Director of Events, the Conference Services Manager is responsible for coordinating all aspects of group events booked by the Sales Department.
• Serving as the primary liaison between the client and all hotel departments, ensuring seamless communication and flawless execution from the initial planning stages through to the successful completion of each event.
• Guiding meeting planners throughout the planning process, upholding the terms of the sales agreement and delivering service that consistently exceeds client expectations.
• Creating flawless, memorable group experiences while driving both client satisfaction and operational excellence.
• Overseeing the client experience from file turnover through post‑event follow‑up, ensuring a seamless and personalized planning process.
• Managing group room blocks and meeting space allocations for assigned groups, optimizing utilization to maximize revenue.
• Leading pre‑event and post‑event meetings to communicate group needs, gather feedback, and ensure alignment across departments.
• Coordinating closely with Sales and Catering to ensure efficient use of function space and alignment with overall event strategy.
• Finalizing detailed requirements for confirmed bookings, including menu selections, room setups, and AV needs.
• Maximizing revenue potential through strategic upselling and value‑added recommendations.
• Finalizing event requirements for confirmed bookings, ensuring effective communication via Banquet Event Orders (BEOs), Resumes, and Daily Reports.
• Ensuring accuracy of Banquet Checks and conducting billing reviews post‑event.
• Ensuring successful execution of events, reviewing all function space with banquet manager and ensuring client satisfaction while maintaining compliance with Four Seasons standards.
• Serving as the liaison between clients and departments, ensuring all client needs are met and exceeded.
• Quickly identifying and resolving any issues or challenges during on‑site events.
• Keeping the Director of Events promptly informed of potential challenges or unusual situations for timely resolution.
• Contributing to weekly forecasting and event services analysis.
• Participating in required meetings including Sales, Operations, and BEO meetings.
• Maintaining professionalism and upholding Four Seasons’ Work Rules and Standards of Conduct.
• Collaborating harmoniously with all coworkers, supervisors, and planning committees.
• Performing additional tasks and projects as assigned by the Director of Events.

• 2–3 years previous Conference Services experience in a luxury environment preferred
• Bachelor’s Degree in Sales and Marketing, Hospitality, Business or similar discipline preferred
• Experience in Gold Sales and Catering preferred
• Proficiency in Microsoft Office
• Ability to organize and to proficiently…