Customer Service Supervisor

Overview

The Customer Service Supervisor is responsible for all facets of customer service for the assigned region, ensuring customer satisfaction and efficient order processing by performing the following duties personally or through subordinate supervisors.

• Oversee the customer service team, the central processing of orders, and coordinate customer service efforts.
• Direct the activities of all customer service representatives for respective branches with an emphasis on growing sales and net profits while continuously improving service and safety performance to meet Brenntag Pacific’s customer needs.
• Work closely with Customer Service teams across operating companies, ensuring proper synergies, streamlining communication and processes, and focusing on programs and initiatives.
• Create and implement ideas for process improvement to increase business efficiency and productivity.
• Manage the onboarding of customers to the central ordering platform.
• Ensure optimum performance in customer satisfaction and order accuracy and efficiency.
• Act as liaison with other departments to address and resolve internal and external customer and sales issues in a timely manner.
• Develop and enhance customer relationships in order to support the development and execution of growth strategies.
• Create a positive and professional environment while building a high performing team.
• Ensure that all reporting personnel have received the training necessary to safely and successfully perform their job.
• Observe, follow and enforce all Brenntag Pacific Policies and Procedures.
• Represent Brenntag Pacific in a professional manner.
• Attend all required training when scheduled unless absent from work.

• Associates Degree or equivalent from two-year college or technical school, and a minimum of five years related work experience, or equivalent combination of education and experience.
• Chemical industry experience is preferred.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

Arvada, WY

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, military service, national origin, age, disability, or any other status protected by law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

This application is considered current for sixty (60) days. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources at

Brenntag North America, Inc. and its subsidiaries use E-Verify. For more information, please visit https://(Use the "Apply for this Job" box below). or view the poster at /resources

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