Assistant Director, Athletic Ticket Operations

Overview

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At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

• Generous Retirement Contributions
  :
  The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage
  :
  Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off
  :
  Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver
  :
  Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs
  :
  Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.

ASSISTANT DIRECTOR, ATHLETICS TICKET OPERATIONS

Assist with managing the operational and financial functions of the Athletics Ticket Office, including coordinating daily ticketing operations, monitoring ticket revenue and expenses, processing financial reports, and ensuring efficient customer service and ticket sales for athletic events.

• Ensure the financial operations of the Athletics Ticket Office are maintained accurately and efficiently, including reconciling daily transactions, processing financial reports, tracking ticket revenue, and monitoring departmental budgets and expenses to ensure compliance with university financial procedures.
• Assist with the day-to-day operations of the Ticket Office by supporting management in coordinating ticketing functions, supervising staff when needed, and helping implement operational procedures that improve efficiency and service.
• Sell tickets and ticket-related products for designated athletic events and sports, including season tickets, single-game tickets, group packages, and promotional offers through in-person, phone, and online platforms.
• Provide high-quality customer service by assisting patrons with ticket purchases, account management, and event inquiries; resolve customer concerns professionally and escalate complex issues to supervisors when appropriate.
• Maintain a thorough understanding of and adhere to all University of Wyoming, NCAA, and conference policies and procedures related to ticketing operations; support the administration of ticketing policies, compliance standards, and best practices to ensure consistent and ethical operations.
• Support reporting and record-keeping processes related to ticket sales, financial reconciliation, and attendance data to assist leadership with operational decision-making and event planning.
• Collaborate with athletics staff, marketing teams, and event operations personnel to support ticket promotions, special events, and game-day ticket operations.

• Attention to Detail
• Service Orientation
• Teamwork (Cooperation)
• Quality Orientation
• Analysis/Problem Identification
• Work Standards

• Education:
  
  Bachelor’s degree or an equivalent combination of education and related work experience as outlined below.
• Experience:
  
  1-2 years collegiate, professional or entertainment ticket & box office experience
• Licensures, Certifications, Registrations, or Other Requirements:
  Valid driver’s license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

• Knowledge of Paciolan
• Strong…