Seasonal Client Service Representative

At H&R Block, we are driven by our mission to empower individuals through expert guidance. Our core belief is that people helping people can create a positive impact in clients' lives, while fostering a strong sense of community among our associates.

We are committed to enhancing our operational efficiency and client satisfaction, following our long-term strategy known as Block Next. This initiative emphasizes innovation, client experience, and sustainable growth, transforming the way we engage with our clients and lead in the tax industry.

At H&R Block, we cultivate a culture of curiosity and creativity, where every challenge is seen as an chance for improvement. If you aspire to make a difference in the community where you live and work, we invite you to join our team.

A day in the life of a Seasonal Client Service Representative involves making meaningful connections and providing exceptional service that resonates with our clients. As you assist individuals in navigating their financial decisions, you will build lasting relationships, ensuring repeat visits year after year.

Here's what we’re looking for:

• A high school diploma or equivalent
• Flexibility in work schedule and willingness to work across various locations
• Experience in sales or marketing is a plus

What you will contribute:

• Offering a warm greeting and assisting clients over the phone and in-person
• Matching clients with the ideal tax professional to suit their needs
• Accommodating client scheduling preferences
• Ensuring all client needs are met during their service experience, whether in person, via phone, or virtually
• Maintaining office organization and cleanliness in partnership with team members
• Performing other related duties as assigned

Your qualifications:

• Experience in a fast-paced environment
• Customer service experience is essential
• Ability to effectively juggle multiple tasks
• Strong organizational and time management skills
• Proficiency in computer applications, particularly Microsoft Office

Why choose to work with us:

At H&R Block, we actively invest in our employees' overall well-being. Our comprehensive benefits program supports associates in planning for their individual health and financial wellness needs.

• Access to an Employee Assistance Program
• The Better You program, designed to encourage healthy lifestyle choices
• Support for neurodiversity and caregivers
• Discounts on various products and services
• Additional benefits may include Medical Coverage, a 401k Retirement Savings Plan, and an Employee Stock Purchase Plan, subject to eligibility

The community you will join:

We are dedicated to cultivating a Connected Culture at H&R Block—one where trust, care, and genuine connections thrive. We aim to create a safe environment that encourages everyone to be their authentic selves and feel a sense of belonging within the team.

You will be part of a dynamic work culture recognized globally on Best Companies lists, surrounded by colleagues who are eager to support and uplift each other.

H&R Block is proud to be an equal opportunity employer. We embrace and celebrate diversity in the workplace, regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or veteran status.

If you are ready to make an impactful contribution, H&R Block is the right place for you.