Housing Support Worker

Housing Support Worker

This role is NOT a personal care role.

Join Nacro’s CAS-2 team:
Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Location: Bournemouth

Job Type: Full-Time, Permanent

Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. Provision of contract between 08:00 and 22:00 Monday-Friday and Saturday 09:00‑17:00 on a rolling rotational basis.

Requirements: Enhanced DBS check and Prison Clearance. Full driving licence and access to car required. Role has an “essential travel” requirement.

Travel & Insurance: If you use your own vehicle, Nacro’s Driving for Work Policy requires staff who drive for work to have full business use insurance cover. Nacro does not reimburse additional insurance premium costs as these are covered by the Inland Revenue mileage expense rate (currently 45p per mile).

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales.

The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison and to support prison leavers to re-establish crime‑free independent lives.

As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining insight into the criminal justice system.

• Support Service Users: assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
• Collaboration:
  
  work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

For the Nacro Candidate pack please . For further information about the role please .

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first-hand experience of the criminal justice system. All applications are assessed on merit.

Due to working with adults in a custodial setting, this role requires an Enhanced DBS check against the adult workforce and prison clearance. Having a criminal record will not preclude success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on  or by email at

Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit  Applicants must have the right to work in the UK.