Retail Sales Supervisor

Your Mission

SPEED & SPIRIT is what we look for in our candidates, defined by simple values that inspire us to BE DRIVEN in performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE to upload your application.

Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.

Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.

Spend 90% of time on the sales floor engaging with customers and coaching employees.

Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target.

Process POS transactions accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Oversee loss prevention and ensure operational compliance.

Achieve or exceed inventory and shrink goals; manage physical inventory counts.

Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.

Prepare and analyze sales reports, and provide insights to improve performance.

Ensure compliance with company policies, procedures, and legal requirements.

Sales (Profitability Management and performance):
Essential for achieving sales goals, managing payroll, and ensuring profitability. Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Product Knowledge:
Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication:
Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.

Sales floor Engagement:
Necessary for spending time on the sales floor, engaging with customers, and coaching employees.

Sales Floor Stock:
Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.