Regional Operations Manager​/Registered Manager

Regional Operations Manager

Salary: £42,000 – £45,000 per annum

Service Type: Supported Living

Location: Multi-site around Chester and surrounding area

Travel: Regular regional travel required

Reports to: Assistant Director of Governance & Operations

We are recruiting for an experienced Regional Operations Manager to oversee a portfolio of supported living services across multiple locations in Cheshire and Merseyside.

This is a senior leadership role requiring strong multi-site management experience within supported living or social care. You will be responsible for quality, compliance, financial performance, cultural leadership, and operational delivery across your region.

• Provide clear, values-led leadership across all services within your region.
• Ensure high-quality, person-centred support that meets the expectations of people supported, regulators and stakeholders.
• Deliver regional performance in line with company KPIs.
• Take full financial accountability for regional budgets, working closely with central support functions.
• Contribute to organisational strategic planning and regional development plans.
• Ensure full regulatory compliance, identifying and managing risk in a solution-focused way, upholding duty of candour.
• Maintain oversight of organisational systems and ensure effective use across the region.

• Develop and implement a robust regional workforce plan, including succession planning and leadership development.
• Coach and mentor Operational Leads and Service Managers to drive high performance.
• Monitor staffing levels, skill mix and rostering to ensure safe, person-centred delivery.
• Oversee safe recruitment, induction and training processes to ensure staff are competent and confident in practice.
• Maintain oversight of HR systems and employee records.
• Take accountability for overall team performance and stakeholder relationships.

• Embed a strong, inclusive and respectful organisational culture across services.
• Ensure safeguarding and the protection of people supported remains paramount.
• Challenge poor or restrictive practice immediately and take appropriate action.
• Monitor outcomes to ensure person-centred practice is consistently delivered.
• Lead initiatives to strengthen community engagement for people supported.
• Promote openness, transparency and a learning culture across services.
• Participate in an on-call rota.

• Build strong relationships with senior professionals and external stakeholders.
• Manage complaints and reputational risks effectively.
• Act as a regional ambassador, always reflecting company values and professional standards.

• Proven multi-site management experience within supported living or social care (essential).
• Strong knowledge of regulatory frameworks and quality assurance systems.
• Experience managing budgets and delivering against financial targets.
• A track record of improving service quality and developing leadership teams.
• Excellent communication, risk management and stakeholder engagement skills.
• The ability to travel regularly around Chester and the surrounding area.

Please send your up-to-date CVs to  or call Callum on .