General Service Manager

General Services Manager

Location:

Port Sunlight, CH62 4ZD

Contract type:
Permanent, full-time, 40 hours per week

Shift Pattern:
Monday-Friday

Salary:
Competitive salary dependent on experience + 10% Bonus plan

Driving licence and SIA licence required

Step into a pivotal leadership role where you’ll shape the future of facilities management across a vibrant, multi‑site environment. You’ll inspire and guide a diverse team, taking ownership for the seamless delivery of essential services, from security and catering to vending, reception, retail, and grounds maintenance. Your drive and expertise will ensure every aspect of the operation runs safely, compliantly, and to the highest standards, creating an exceptional experience for everyone on site.

• Lead and inspire:
  Act as the main point of contact and escalation for the on‑site management team, driving performance, continuous improvement, and customer satisfaction.
• Deliver service excellence:
  Ensure all FM services meet or exceed agreed SLAs, KPIs, and compliance standards, with a hands‑on approach to both proactive and reactive service delivery.
• Build strong relationships:
  Develop trusted, long‑term partnerships with clients and stakeholders at all levels, fostering collaboration and contract retention.
• Drive commercial performance:
  Manage the P&L, control costs, and deliver on budget, while identifying and implementing opportunities for business growth and efficiency.
• Champion compliance and safety:
  Maintain a detailed risk register, ensure all HSEQ, health and safety, and legislative requirements are met, and promote a zero‑accident mindset.
• Develop your team:
  Coach and support managers and team leaders, ensuring robust performance management, talent development, and succession planning.
• Innovate and transform:
  Lead the implementation of new initiatives, transformation, and change programmes to maximise operational excellence and service development.
• Report and improve:
  Create and submit all required performance reports, and take remedial action where necessary to maintain compliance and service standards.

• Proven experience managing large teams and client portfolios in a facilities management environment.
• Strong background working with senior management, handling sensitive matters, and supporting contract growth.
• Resilience, adaptability, and the ability to work autonomously in a fast‑paced, changing environment.
• Demonstrated success in leading change management and company initiatives.
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels.
• Commercial acumen and experience managing budgets, suppliers, and business growth.
• Commitment to continuous improvement and a culture of safety and compliance.
• Good knowledge of Microsoft Office and associated programmes.

• The opportunity to lead FM operations at a high‑profile, multi‑site location.
• A culture that values innovation, collaboration, and professional growth.
• Competitive salary and benefits, with recognition for delivering results and driving positive change.