DynamicsTechnical Consultant – Implementation

We are hiring a Dynamics 365 Technical Consultant for a 2–3 month contract to implement AI Copilot chatbot agents within Dynamics 365 Customer Service queues.

The role focuses on integrating Copilot Studio with Dynamics 365, designing queue workflows and reporting, and supporting testing and rollout to production. You will work closely with business stakeholders to translate operational needs into a practical, scalable system.

This is a hands‑on delivery role requiring strong Dynamics 365 experience and confidence driving implementation through to go‑live.

• Client Engagement & Requirements Gathering:
  Collaborate with Navi business stakeholders to understand business needs and translate them into CRM solution requirements.
• Solution Architecture & Design:
  Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with Navi objectives.
• Configuration & Delivery:
  Configure CRM modules, entities, dashboards, and reports. Integrate different Microsoft systems (e.g. Copilot Studio and Dynamics
  365). Deliver a working Microsoft system aligned with business and process requirements. Liaise with technical teams for custom development and data migration.
• Training & Change Enablement:
  Develop training materials and deliver user workshops to support adoption and change management.
• Testing & Quality Assurance:
  Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery.
• Project Management Support:
  Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.
• Continuous Improvement:
  Advise on CRM enhancements and best practices, leveraging new features and industry trends.
• Support & Troubleshooting:
  Provide post‑implementation support and resolve functional issues as needed.

• Bachelor's degree in business, IT, or related discipline (or equivalent experience).
• Minimum 4 years' experience with Microsoft Dynamics 365 CRM (Customer Engagement).
• Experience with integrating Copilot Studio AI Agents with Dynamics 365.
• Strong business analysis skills and understanding of sales and customer service processes.
• Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.
• Familiarity with Power Platform (Power Automate, Power Apps) is a plus.
• Excellent communication and stakeholder management skills.
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) are highly desirable.
• Proven problem‑solving ability and adaptability in dynamic environments.