Partner Success Manager

About Moon Pay

Hi, we’re Moon Pay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why? Because crypto, stable coins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

Moon Pay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in.

This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on Moon Pay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with Moon Pay. Let’s make financial freedom and autonomy the new normal.

Locations Supported 🌍

UK, Spain, Portugal

This role is remote-first and requires occasional in-office collaboration at one of our supported locations.

About the Opportunity ✍️

As a Moon Pay Partner Success Manager, you are first and foremost a hardcore operator with end-to-end ownership of the partner experience. Your primary focus is ensuring partners have a best-in-class experience from initial engagement through long-term production support. This role combines partner-facing execution with internal process optimization and automation to support scale.

Reporting into the Sr. Manager of Partner Success, you will act as the operational owner for some of Moon Pay’s highest-priority partners, ensuring seamless execution from onboarding through scaled production support.

This role sits at the intersection of Sales, Account Management, Payments Operations, Customer Experience, Integrations, and Operations. You will own partner-facing execution today while driving the internal initiatives required to scale our partner operations for the future.

• Serve as the accountable operational owner for partners from initial outreach and contracting through integration, go-live readiness, and post-launch success.
• Own resolution of partner-related blockers by coordinating with cross-functional teams and subject matter experts.
• Establish and maintain a unified view of partner health, onboarding progress, support trends, and operational risks.
• Represent the voice of the partner by synthesizing feedback into clear themes and driving cross-functional actions to improve the partner experience.
• Drive structured partner onboarding and establish centralized visibility across partner account setup, sandbox access, and end-client readiness.
• Facilitate prospect and partner demo calls, serving as a domain expert on Moon Pay’s product suite, answering technical and…