Medical Receptionist

We are a friendly GP practice with over 6,000 patients based in the centre of Wrexham.

We have a vacancy for a Medical receptionist, contracted to work 25 Hours per week and must be available to work between the hours of 8am and 18:30 and be flexible to cover sickness and annual leave.

You will benefit from the NHS pension and a staff Uniform, Plus private parking.

Reception Duties

• Receive patients and ensure flow of patients to appropriate doctors.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedure are completed.
• Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
• Enter requests from outside agencies for completion of forms by the doctor into the request spreadsheet, stating the date received and all relevant information including date of completion and payment.
• Respond to all queries and requests for assistance from patients and other visitors.
• Enter requests for home visits onto computer appointment system, including all relevant information and where necessary refer to the Duty Doctor.
• Deal with prescription requests and computerisation of repeat prescription system.
• Book patient appointments and arrange recall of patients for clinics.
• As required, under the instruction of the doctors, liaise with other professional bodies, i.e. hospitals, solicitors, etc.
• Enter patient information onto the computer as required either directly or by scanning.
• Access and complete Patient and Admin Tasks on a daily basis.

We are a busy GP surgery located in the centre of Wrexham we have a patient population of just over 6,000 and have 4 GP partners 3 Locum Drs, 1 Practice Nurse and a Pharmacist.

Reception Duties

• Receive patients and ensure flow of patients to appropriate doctors.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedure are completed.
• Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
• Enter requests from outside agencies for completion of forms by the doctor into the request spreadsheet, stating the date received and all relevant information including date of completion and payment.
• Respond to all queries and requests for assistance from patients and other visitors.
• Enter requests for home visits onto computer appointment system, including all relevant information and where necessary refer to the Duty Doctor.
• Deal with prescription requests and computerisation of repeat prescription system.
• Book patient appointments and arrange recall of patients for clinics.
• As required, under the instruction of the doctors, liaise with other professional bodies, i.e. hospitals, solicitors, etc.
• Enter patient information onto the computer as required either directly or by scanning.
• Access and complete Patient and Admin Tasks on a daily basis.

Management of Medical Records

• Retrieve and re-file records as required ensuring strict alphabetical order is adhered to.
• Ensure correspondence, reports, results, etc., are filed correctly.

Telephone System

• Receive and make telephone calls as required. Divert calls and take messages as appropriate.
• Ensure the system is operational at the beginning of each day.

Computer System

• Input and extract data from the clinical computer system.
• Check the computer system for results and immunisation details.
• Retrieve and action emails.
• Action and respond to Tasks, both admin and patient.
• Scan patient letters and relevant practice information into Doman for distribution to doctors and staff as required.

Start and end of day procedures

• Open up premises at the start of the day, set alarm to day function and make all necessary arrangements to receive patients.
• Secure premises at the end of the day, ensuring the building is totally secured, internal light off and alarm activated.

The role of General Practice is continually changing and as such it is expected the above job description will change over time.

Special requirements of the post:

• An Understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness and common sense to respond to patients' enquiries and requests.
• A willingness to undertake any other duties required to ensure the smooth running of the practice.
• A flexibility to do overtime to cover sickness and holiday within the practice team.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the…