Customer Assurance Advisor
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listing for:
Miller’s Recruitment
Full Time
position
Listed on 2026-02-16
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Salary/Wage Range or Industry Benchmark: 25282 GBP Yearly
GBP
25282.00
YEAR
Job Description & How to Apply Below
Salary: £25,282 per annum + an additional £2,000 p.a on average for weekends
Hours: Monday to Friday, with a rotational weekend rota (1 in
6)
Job Description Miller’s Vanguard’s newly refurbished Operations Centre is a state-of-the-art facility handling 400+ calls per day and is manned 24/7.
Our inbound Customer Assurance Team are the direct liaison with the thousands of stores that we cover both electronically and over the phone offering first line screening support and ensuring all equipment breakdown calls are responded to and updated.
Working a rotational pattern of 7.00am – 4.00pm and 8.00am – 5.00pmLiaising with customers keeping them up to date with the status of their breakdownResponding to customer queries accurately where necessaryHandle and resolving customer complaints in a polite mannerProviding product and service information to customersLogging device breakdown information ensuring all information is correctCommunicating with other departments within the businessWorking to KPIsCall screening to identify duplicationsWho are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.
Our services are as follows:
Nationwide reactive maintenanceHygienic Deep cleaning & Planned maintenance servicesRefurbishment, logistics and installation of equipmentWe do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.
Our team of over 500 employees have the advantage of working in state-of-the-art working environments:
New (2021) Technical response centreAward Winning research, Innovation, and recycling facilityIndustry leading Volkswagen fleetWe believe in providing you with the very best environment and tools to do the job.
Ideal Candidate
Ability to identify and escalate priority issuesExcellent communication and telephone mannerCan work on own initiative but is also a team playerGreat organisational skillsComputer literateAttention to detailWhy Join Us
Training in our City & Guilds accredited academyJob Specific Uniform & tooling for all rolesCompany wide fun days and charity eventsCompany PensionUp to 32 Holidays per yearRegular staff ‘treats’ for employees and their families#J-18808-Ljbffr
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