Operational Support

** Operational Support
***
* Location:

Wrexham
**** Salary from £27,498
**** Closing Date 06/03/2026
***** Help us create a better future, quicker
*** The Operational Support role exists to provide administrative, data, and system support to Design Engineers and Project Co-ordinators within Development House.

The post holder plays a critical role in enabling the team to deliver a pipeline of investment works aligned to the business plan.

A core aspect of the role is the generation and maintenance of projects within corporate systems — primarily SAP PM and SAP PPM — using information supplied by engineers. The role also provides wider operational support across data management, reporting, document preparation, and process compliance.
*** What you’ll be doing
*** Project & System Administration
* Create, build and maintain projects and work orders in SAP PM and SAP PPM in line with business rules and data standards.
* Ensure project data is accurate, complete, and updated throughout the project lifecycle.
* Liaise with engineers and co-ordinators to ensure timely project creation.
* Track project progress and flag inconsistencies or issues proactively.

Data Management & Reporting
* Maintain structured data sets to support project planning, performance tracking, and investment pipeline management.
* Produce regular reports using Excel and Power BI, ensuring high levels of data accuracy.
* Prepare dashboards, trackers, and summaries to support team decision-making.
* Extract, cleanse, and manipulate data from SAP and other corporate systems as required.

Documentation & Governance
* Draft and maintain method statements, procedural documents, and supporting technical papers.
* Prepare basic financial papers, including cost summaries, funding requests, and investment documentation.
* Ensure documents meet internal standards for quality, consistency, and compliance.
* Support the co-ordination of audits, reviews, and quality assurance activities.

General Operational Support
* Provide administrative support to the Design & Development team, including minute-taking, file management, and correspondence.
* Support continuous improvement by identifying opportunities to streamline processes and enhance data quality.
* Assist with onboarding and induction documentation for new starters in the team.
* Support cross-team collaboration and communication efforts.
*** What you’ll bring
**** Strong proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
* Experience working with corporate systems, ideally SAP PM and/or SAP PPM.
* Excellent data handling, validation, and reporting skills.
* Strong organisational skills with the ability to manage multiple tasks and deadlines.
* High attention to detail, particularly in data accuracy and written documentation.
* Ability to write clear and structured technical documents and method statements.
* Good communication skills and the ability to work collaboratively across teams.
* Experience working within engineering, utilities, infrastructure, or construction environments.
* Familiarity with Power BI report building or dashboard creation.
* Understanding of project lifecycle processes in an investment or capital delivery environment.
* Knowledge of document control or quality management practices.
* Proactive and solutions-focused.
* Reliable, methodical, and organised.
* Comfortable working with technical information.
* Commitment to maintaining high standards of data quality and service
*** What’s in it for you
*** As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:
* 36 days annual leave
* Holiday Purchase – perfect your work/life balance with extra annual leave
*…