Business Support Assistant – Admin & Receptionist

Location: Pentre Maelor

Job Description *
* We are seeking a highly motivated Business Support Assistant – Admin & Receptionist to join our local government client in Wrexham, North Wales. The ideal candidate will be confident, organised, and able to cover the reception desk as the first point of contact for visitors. Responsibilities include greeting visitors, answering phone calls, and handling inquiries for the Business Team. The role also involves supporting room bookings, arranging room layouts as needed, and organising refreshments for events.

This position is suitable for someone who is comfortable interacting with the public and can work both independently and as part of a team to provide professional, high-quality customer service at the front desk. You should anticipate customer needs, ensure staff safety and customer comfort, and continuously work to maintain and improve customer standards.

** Responsibilities*
* - Be a visible and approachable presence in the front desk reception area, assisting and guiding customers as needed.

- Ensure that visitors and customers are welcomed appropriately, adhering to corporate guidelines, and provide information about available services.

** Qualifications – Essential*
* - GCSE (or equivalent) in English Language and Mathematics.

- NVQ or level 2/3 equivalent, or relevant experience.

- Advanced skills in Microsoft Office, including Word, Excel, Outlook, as well as social media and CRM systems.

** Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: *
* - Experience delivering face-to-face front-line reception services.

- Excellent customer service skills, particularly in face-to-face interactions.

- Strong oral communication skills, with the ability to communicate clearly and succinctly.

- Well-developed knowledge of office systems, including MS Word, Excel, MS Outlook, and databases.

- Ability to process inquiries and respond in a concise and timely manner.

- Capability to establish positive working relationships and work well within a team.

- Proficient use of effective listening and questioning techniques to understand the needs of customers and colleagues.

- Willingness to embrace change and implement new working methods.

- Good organisational skills, with the ability to meet agreed deadlines while remaining motivated and focused.

- Commitment to the principles and practice of equality and diversity in employment and service delivery.

- Availability for a shift pattern of 9:30 AM - 5:30 PM, Monday to Friday.

** Compliance Requirements*
* - Three years of references required.

- Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Agency for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace