Putting Things Right Coordinator

Employer Welsh Ambulance Service University NHS Trust Employer type NHS Site To be confirmed on recruitment Town To be confirmed on recruitment Salary £27,898 - £30,615 per annum Salary period Yearly Closing 09/03/2026 23:59

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly
. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Line management arrangements are to be confirmed. This is a key role in supporting the Putting Things Right team, assisting with administrative support encompassing a broad range of activities, including formal reports and data provision.

You would be joining a team who are striving to support the best possible care for our patients whilst supporting colleagues across the organisation too.

The work is varied and interesting with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads.

You will bring experience and professionalism combined with a solution-focused approach.

This is a key role to ensure the team has efficient and effective administrative support across our Patient and Family Relations and Patient Safety teams. This will include effective management of a small group of administrative staff whose roles include a public-facing phoneline, correspondence to and from the public and other NHS organisations, complaints handling and internal patient safety governance.

Your work will support the team with accurate record-keeping and effective data management (primarily Datix Cymru) as well as a range of administration tasks which may include keeping action logs from Trust meetings, diary management, coordinating responses and supporting the preparation of monthly/quarterly reports for inclusion in Trust Board and Committee level reports.

The postholder will also support the development and implementation of a range of standing operating procedures within the Putting Things Right team to deliver a high quality service to patients.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click…