Customer Service Administrator

Job Description:

We are looking for a proactive and customer-focused Office Administrator to join a friendly and supportive team in Wrexham. This role is ideal for someone who enjoys working in a fast-paced, customer-driven environment and takes pride in delivering excellent service.

You will play a key role in supporting customers through the ordering process, handling enquiries, and ensuring smooth order fulfilment by working closely with internal teams and external partners. The role is primarily email-based, with minimal phone communication required.

Key Responsibilities:

Processing customer quotes and orders
Managing customer enquiries and resolving issues
Booking transport and liaising with couriers
Processing invoices, returns, and credit notes
General administration and data maintenance

What we’re looking for:

Strong communication and organisational skills
Excellent attention to detail
Ability to multitask and prioritise workload
A proactive, team-player attitude
IT literate (Microsoft 365 desirable)
What is on offer:

Full training and ongoing support
Hybrid working opportunities
28 days holiday (including bank holidays)
Friendly, close-knit working environment
This role is ideal for individuals who thrive in a fast-paced environment, possess excellent organisational abilities, and are committed to providing outstanding administrative support.

Contact Hexagon Recruitment on (phone number removed) or apply online today