Customer Service Administrator

Job Description:

We are looking for a proactive and customer-focused Office Administrator to join a friendly and supportive team in Wrexham. This role is ideal for someone who enjoys working in a fast-paced, customer-driven environment and takes pride in delivering excellent service.

You will play a key role in supporting customers through the ordering process, handling enquiries, and ensuring smooth order fulfilment by working closely with internal teams and external partners. The role is primarily email-based, with minimal phone communication required.

Key Responsibilities:

• Processing customer quotes and orders
• Managing customer enquiries and resolving issues
• Booking transport and liaising with couriers
• Processing invoices, returns, and credit notes
• General administration and data maintenance

What we re looking for:

• Strong communication and organisational skills
• Excellent attention to detail
• Ability to multitask and prioritise workload
• A proactive, team-player attitude
• IT literate (Microsoft 365 desirable)

What is on offer:

• Full training and ongoing support
• Hybrid working opportunities
• 28 days holiday (including bank holidays)
• Friendly, close-knit working environment

This role is ideal for individuals who thrive in a fast-paced environment, possess excellent organisational abilities, and are committed to providing outstanding administrative support.

Contact Hexagon Recruitment on (phone number removed) or apply online today.