Administrative Officer

Location:

Mental Health Team (MHT) Building 10, Hightown Barracks, Wrexham, LL13 8RD

At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel.

Are you an Administration Officer looking for an exciting role, working alongside the military, which offers numerous benefits and opportunities? If the answer is yes, then we are looking to appoint a professional and patient focused individual with a strong commitment to providing a high quality service to work within our friendly and welcoming team in the Department of Community Mental Health (DCMH) at Hightown Barracks, Wrexham.

For this role you will need to be information Technology (IT) literate, have excellent communication skills, as well as being prepared to work as part of a team and being able to maintain patient confidentiality.

The vacant post is a full time position consisting of 37 hours per week.

Could this be the role for you? If so, we'd love to hear from you!

The post holder will be responsible for providing a high standard of administrative support to the Mental Health Team (MHT). The Administration Officer (AO) will work to the direction of the Executive Officer (EO) Practice Manager to support the clinical staff based within the Department of Community Mental Health (DCMH). The post holder will be responsible for all administrative requirements for both new and current patient caseloads which includes liaison with other Medical Centres and outside agencies.

The post holder will also be responsible for managing clinical diaries and clinics, answering telephone queries, booking medical documents in/out, dealing with the post, and sending and receiving faxes/emails. To provide cover for the Executive Officer (EO) in their absence.

The duties and responsibilities of the role include, but are not limited to:

• As part of the DCMH administrative team the AO is responsible for providing full administrative support to all doctors, clinical staff, and reception duties within the DCMH. This will include managing clinics and organisation and management of appointments.
• As part of the DCMH administrative team the AO is responsible for covering the reception duties and ensures that a high standard of administrative support is maintained to allow a safe and effective delivery of Mental Healthcare.
• Liaise with patients, Medical Officers, and Medical Facilities to ensure correct patient contact details, arranging of appointments and dealing with any queries.
• Answering the office and reception phone, dealing with queries within your own area of expertise and taking accurate messages as appropriate for other staff and booking appointments via the Defence Medical Information Capability Program (DMICP).
• Organise travel and accommodation for clinical duties for clinical staff when requested.

For further details, please see the attached Terms of Reference.