Patient Registration Specialist

Overview

Pay Range: $25.00 - $31.88. The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre-registration review process for insurance verification for upcoming appointments
• Manages follow-up appointment requests
• Retrieves payment collection for services, flat rate services, co-pay or up-front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scans registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment
• Validates insurance eligibility and pre-authorization requirements
• Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreach
• Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists including New Patient Registration Worklist
• Schedules and registers for various disciplines (Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others); cross-training for assigned coverage as a PRS
• Coordinates signing up patients in the MySEARHC patient portal
• Acts in accordance with SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service
• Collaborates with peers, patients, and leadership
• Participates in departmental improvement efforts, maintains a clean and safe working environment, and complies with annual competencies
• Identifies community resources, fosters partnerships, and utilizes resources effectively
• Refer patients without insurance coverage or questions to a Financial Counselor for resolution
• Refer patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
• Approximately 80% of the job involves registration and insurance verification work; 20% involves patient and care team scheduling request communication
• Other duties as assigned

• High School Diploma preferred; advanced degree preferred
• Basic Life Support preferred

• 1 year of healthcare, behavioral health, dental, customer service, or related administrative or office experience required
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified

• Available services at SEARHC, other tribal health organizations in Alaska, and the community
• Customer service principles
• General knowledge of front-end revenue cycle requirements

• Attention to detail and quality data input
• Proficiency with computers and EHR systems
• Oral and written communication and interpersonal skills
• De-escalation and critical thinking

• Prioritize work and multi-task in a fast-paced office setting with interruptions
• Self-starting and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time-management, organizational, and customer service skills
• Work flexible hours with limited unplanned absences and ability to work independently

• Strong organizational and time management abilities
• Teamwork
• Proficient in EHR systems

Position Information:

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you ll enjoy your career with us!