IT Senior Manager

Information Technology Senior Manager

OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid‑sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and Employee

CARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.

We are seeking a forward‑thinking, hands‑on IT Senior Manager to lead and execute a diverse portfolio of technology initiatives. This role will oversee day‑to‑day operations and relationships as well as projects ranging from AI Integration, Workforce Automation to Salesforce CRM enhancements. The ideal candidate combines strategic vision with the ability to roll up their sleeves when needed—supporting networking, infrastructure, Wi‑Fi, and related troubleshooting tasks.

This position will also own the organization’s go‑forward IT strategy, serve as the primary leader for technical vendor management, and ensure ongoing information security and compliance across the enterprise.

This is a full time, in‑office, position, located in our Worthington, Ohio office.

• Manage and deliver multiple concurrent IT projects, including:
• Build and maintain detailed project plans, roadmaps, and resource schedules.
• Communicate project status, risks, and milestones to executive stakeholders.
• Drive cross‑functional collaboration with business units, developers, and external partners.

• Develop and maintain the company’s long‑term IT strategy in alignment with business goals.
• Evaluate emerging technologies and provide recommendations on modernization, digital transformation, and efficiency opportunities.
• Define standards and best practices across systems, infrastructure, security, and support processes.

• Lead vendor selection, contracting, onboarding, and performance management for IT service providers and technology partners.
• Ensure service delivery meets operational expectations, SLAs, and budget constraints.
• Maintain strong relationships with vendors supporting infrastructure, cloud, SaaS, and security platforms.

• Oversee security policies, access controls, and compliance with industry best practices.
• Partner with internal teams and vendors to ensure proactive risk management, vulnerability mitigation, and incident response readiness.
• Assist in security audits, risk assessments, and documentation.

• Provide escalation‑level troubleshooting and support for:
  • Network infrastructure (switching, routing, firewalls)
  • Wi‑Fi systems and performance optimization
  • Server, storage, and cloud environments
  • End‑user hardware and software issues as needed
• Collaborate with IT staff and vendors to resolve complex issues efficiently.

• Bachelor’s Degree and 7+ years of IT management or IT leadership experience.
• Demonstrated success managing multiple concurrent technology projects.
• Strong understanding of IT infrastructure (networking, servers, cloud, and Wi‑Fi).
• Experience with information security frameworks or practices.
• Ability to work in both strategic and tactical capacities—must be comfortable leading at the whiteboard or jumping into troubleshooting mode.
• Exceptional communication, organization, and vendor management skills.

• Experience with digital transformation.
• Knowledge of technical certifications (Microsoft, Azure, etc.).

• Technically curious and proactive about emerging technologies.
• Comfortable owning both complex strategy and practical, hands‑on work.
• A natural leader and collaborator who excels in dynamic environments.
• Thrives in roles requiring innovation, problem‑solving, and cross‑functional influence.

• 401(k) with Company matching
• Medical, Dental, and Vision Insurance
• Company paid Life…