Alarm Monitoring Operator

Alarm Monitoring Operator - Worthing

Based at Worthing Durrington Office, the Alarm Monitoring Operator is responsible for monitoring on-site security across our facilities located along the southern coast of England. The primary purpose of the role is to protect company assets, colleagues, and visitors by ensuring a safe and secure working environment, and by maintaining compliance with SEMD requirements for the monitoring of Critical National Infrastructure (CNI) sites.

This role requires the post holder to hold-or be able to attain national security vetting to CTC level.

This is a full time, onsite position with a shift pattern: 4 on, 4 off roster pattern, 2 day shifts followed by 4 night shifts (Day shift: 7am - 7pm / Night shift: 7pm - 7am) in the AMC - in the dedicated control room in the Durrington office. 8 people in the team at AMC operators, then report into a supervisor.

Ideally looking for 2-3 years control room experience, and SIA CCTV and DS license qualifications are essential.

• Operational Monitoring & Reporting
  • Monitor alarms across Southern Water's estate and ensure effective response in line with security plans and standards.
  • Review CCTV footage as required to support incident investigation and operational needs.
  • Prepare and issue accurate reports relating to CCTV activity, alarm data, and incident logs.
  • Assist with remote site access and elevate issues in alignment with the agreed security plan.
• Performance & Compliance
  • Deliver results that meet or exceed departmental KPIs and Service Level Agreements as set by the Security & Surveillance Manager (SSM).
  • Investigate performance issues and produce written reports for the SSM.
  • Ensure all escalations outside the security team follow the agreed escalation pathways.
• Technical & System Support
  • Identify and raise technical issues with Southern Water IT teams and system providers.
  • Understand and interpret technical data related to alarms, CCTV systems, and security platforms.
• Access Control
  • Oversee and support the production and timely processing of company access cards.
• Professional Development & Best Practice
  • Contribute to the development and ongoing improvement of security best practice across all sites.
  • Undertake additional training as required to support professional growth and operational capability.
  • Complete rostered duties in line with departmental requirements.

• Alarm Monitoring: 80%
• CCTV/Incident Review: 5%
• Report Generation (CCTV & alarm data): 5%
• Access Card Processing: 5%
• Other Duties: 5%

• Minimum 3 years' experience in a busy alarm receiving or monitoring centre within a corporate environment.
• Valid SIA CCTV and Door Supervisor (DS) licences.
• Ability to remain calm and effective when managing complex situations.
• Strong communication skills, able to relay technical information clearly and concisely.
• Ability to understand and work with technical data.

• Good understanding of control room operations.
• Strong knowledge of CCTV systems and alarm monitoring processes.
• Ability to interpret technical and operational data.

• An understanding of security risk and compliance principles relevant to a CNI environment.

• SIA CCTV & DS licence
• Willingness to undertake the NPSA Foundation Course
• Willingness to undertake the SCR course

• Membership of the Security Institute
• Willingness to undertake ongoing training as part of continued professional development (CPD)

• Job Title:
  
  Alarm Monitoring Operator - Worthing
• Company:
• Location:
  
  Worthing, West Sussex
• Posted:
  Jan 8th 2026
• Closes:
  Feb 8th 2026
• Sector:
  Other
• Contract:
  
  Permanent
• Hours:
  
  Full Time