IT Support Engineer

Overview

IT Support Engineer
Worthing, West Sussex Office-based with Some Client Travel
£28,000 - £32,000, depending on experience

Were Counterpoint a fast-growing IT support and consultancy firm based in Worthing. We work with creative businesses, schools, and charities across the UK, delivering modern, reliable IT solutions that work for real people.

Our clients use a mix of Apple and Microsoft technologies, and were proud to offer strong support across both platforms. While were known for our Mac expertise, many of our client environments are Microsoft-first and this role will focus on delivering expert support in Microsoft 365, Intune, Azure AD and Windows 11, while also contributing to Mac support where needed.

Youll join a capable, close-knit team that values clarity, quality and a calm, user-friendly approach.

As an IT Support Engineer, you'll be responsible for delivering on-site and remote support to both internal users and external clients. Youll be supporting a mix of Windows and Apple devices, primarily within cloud-based environments (Microsoft 365 and Google Workspace), as well as some hybrid infrastructure.

This is a practical technical role with a strong service ethic you'll be expected to manage tickets, communicate clearly, and work with the team to maintain high support standa...