Portering Supervisor

Overview

Worthing Hospital is looking for Portering Supervisor to ensure that the Portering services team carry out their portering duties following departmental and Trust policies.

• supervise teams and to manage annual leave and sickness.
• communicate with all users of the services on a regular basis to ensure the service specifications are being delivered to agreed standards.
• provide effective communication and support to the operation of the department.
• aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
• communicate sensitive issues when dealing with the deceased family using tact and respect.
• guide and direct visitors and deal with telephone calls in a helpful and friendly manner.
• investigate and resolve complaints speedily and effectively, keeping a positive image of the department.
• provide advice and support to the portering team.
• communicate daily with all users.
• understand and adhere to procedures for dealing with complaints.
• attend daily briefing meeting with the Assistant Waste and Portering Manager, and liaise with other Supervisors.
• respond to the emergency Bleep for fire, medical emergency, major obstetric haemorrhage, deploying staff appropriately.
• planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.
• ability to transfer patients across site.
• ability to transfer waste from source to point of storage.
• assess manual handling / risk prior to movement.

Full time , permanent position - 37.5 hours per week. There is a requirement for this to be worked flexibly over a seven day rolling shift pattern.

Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy. To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures. To be able to communicate sensitive issues when dealing with the deceased family using tact and respect. Plan / schedule annual leave within the team.

Understand and adhere to procedures for dealing with complaints. Attend daily briefing meeting with the Assistant Waste and Portering Manager, and liaise with other Supervisors. Respond to emergencies and deploy staff accordingly. At UHSussex (UHSx), diversity is our strength, and we want you to feel included to help us always put the Patient First. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.

We re proud to be a Disability Confident Employer (Level
2) & a Veteran Aware Trust. We treat our patients & staff with compassion & empathy, and we provide a candidate information pack & wellbeing programme for staff, including flexible working where possible to support work-life balance. As a university trust and leader in healthcare research, we value learning, teaching & training to help you grow & develop. We hope that choosing UHSx will lead to a long & happy career where you will feel valued for all that you do.