Deputy Patient Access Manager

Job overview

The Deputy Patient Access Manager is a key member of the administration management team within the Renal and Vascular Department. The role supports the Patient Access Manager in delivering high‑quality, effective and flexible patient access services in line with the Trust’s Patient Access Policy. It involves managing patient pathways from referral to treatment, ensuring compliance with national targets, and maintaining service performance standards.

The post holder will also have line management responsibility for administrative staff, including secretaries, bookers, and rota coordinators, and will contribute to service improvement initiatives. Hours can be worked flexibly but must include working on Fridays. The post involves cross‑site cover for Worthing and St. Richards Hospitals.

• Oversee patient pathways from referral through treatment, ensuring timely care and compliance with 18‑week targets.
• Monitor outpatient, inpatient, and day‑case waiting lists; identify delays and bottlenecks.
• Work with clinicians and booking teams to optimise clinic utilisation.
• Ensure diagnostics and appointments are booked within target times.

• Act as a point of reference for Patient Access Policy and related guidance.
• Communicate effectively with internal teams (clinicians, managers) and external stakeholders (GPs, patients).
• Maintain confidentiality and adherence to Data Protection and Caldicott principles.

• Collect and analyse performance data for service activity.
• Provide statistical reports to support performance reviews and identify risks.

• Line manage administrative staff, including allocation of work, training, appraisals, and recruitment.
• Maintain accurate records for annual leave and sickness.
• Support staff development through training and regular one‑to‑one meetings.

• Recommend and implement process improvements to enhance patient access and compliance.
• Support policy development and contribute to meetings with actionable recommendations.

• Undertake mandatory training and participate in appraisal processes.
• Identify personal development needs and plan training with line manager.

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in.

We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Please note:

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

This role is a key member of the administration management team, working towards the achievement of key targets for the Renal and Vascular Department. The post holder will be responsible to the Patient Access Manager and will work within the Trust’s patient access policy to deliver high quality, effective and flexible patient access, clerical and administrative services. They will also be responsible for the line management of administrative staff, including secretaries, bookers and rota coordinators.

This will include the allocation of work, training and development, staff appraisal and recruitment and selection.

• Operational Managers
• Patient Access Managers
• Senior Management Team
• Central Information Unit
• Patient Administration System (PAS) Managers
• Team Members and…