Customer Services Team Leader

Customer Services Team Leader

Worksop – starting salary is £28,500

Shifts 4 on 4 off working 9.30am – 8pm

The team supports customers to ensure their trade between UK and EU is smooth and trouble free uring customer declarations are completed on time and in full to allow goods to move and supporting customers throughout the entire process. Your role is about ensuring the team are organised and lead effectively to complete the daily tasks, exceed customer expectations and to closely monitor the overall team performance.

• Accurate data entry and efficient response to customs queries via specified platforms (email/portals/IT platforms, etc.).
• Maintain and ensure compliance with current legislation and customs procedures.
• Ensure sufficient staffing for each shift, promptly raising any potential issues and resolutions with the Management Team to provide coaching to the team to ensure they are high performers in every aspect.
• Offer excellent quality, positive and motivational feedback and support.
• Ensure everything your team does is focused on quality.
• Understanding customs procedures is only part of the process, being able to manage the entire end‑to‑end sequencing is essential, but full training will be given to the right person.

• Excellent IT skills, particularly with MS Office Suite, but packages are bespoke so general confidence with CRM systems.
• Experience of leading a team within a customer services environment.
• Familiarity with duty and VAT calculations.

• Holidays: 28 days per year (20+8); increases by 1 day per year up to 25+ stats.
• Full training on customs procedures and entire end‑to‑end sequencing.
• Pension: 5% employee contribution + 3% employer contribution.
• Free onsite parking, on a bus route.
• Stability & longevity, full order book.
• Supportive & friendly environment, open office working 24/7 in a worldwide service and support provider.

This is a shift team leader position, working 4-on 4-off, 9.30am to 8pm.