IT Support; 2Nd Line Shift Pattern

Overview

IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off.

If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in.

This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly.

And importantly, the people leading this team started exactly where you will.

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it.

You’ll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you’ll build experience handling real technical issues - typically 10-20 tickets per day.

You’ll learn how to:

• Diagnose and resolve 2nd line support issues
• Use Jira for service management
• Develop Power Shell skills in a practical setting
• Gain exposure to Azure and cloud-based environments
• Understand network environments including Cisco Meraki

We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems.

If you're curious about automation or scripting, you'll have the opportunity to grow those skills here. Power Shell is used regularly, and cloud exposure is part of the journey.

This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions.

If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with Power Shell, or taken the initiative to learn, that will stand out far more than just time served.

In return, you will receive up to £27K plus benefits. Please contact Jake Smith on (phone number removed) or email for more information.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.