Infrastructure Support Engineer

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• Promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of business applications and the associated infrastructure.
• Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity.
• Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding.
• Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business expectation.
• Perform regular compliance activity, implementing, and responding to established security alerts, to identify and rectify possible security breaches or performance issues quickly and proactively working closely with the Security team.
• Actively and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate.
• Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer service is of a high standard and continually improved.
• Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and skills, to ensure adherence to common process and reference resources are created to describe changes.
• Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services.
• Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service model.

• Operations Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud)
• Infrastructure Management and CMDB (Device
  42, BMC Helix and Tanium)
• Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG)
• Client and Server Management (Ivanti, VMWare)
• Scripting (Power Shell and Shell)
• Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing)
• Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint)
• Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams)
• Virtual Apps (Citrix 6+ and Azure Virtual Desktop)
• User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles)
• Participating in out-of-hours and on-call rota
• Full and clean UK drivers license and own vehicle

• Competitive salary and job-related benefits
• 25 days holiday allowance plus bank holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
  :
  Exclusive Greencore employee discount platform
• Access to a full well being centre platform

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Technology, Information and Internet